Freqently Asked Questions
Q: Can I place an order over the phone?
A: Absolutely! We love chatting with fellow flower lovers. Give us a call at 888-544-0644, Monday-Friday 8 am to 3 pm PST.
Q: Where are your flowers grown? Are they sustainable?
A: All our flowers are sustainably grown on our farm in Northern California. As farmers and flower lovers, it is important for us to grow flowers that are good for the environment and beautiful in your home! Our farm is certified by the Rainforest Alliance and BloomCheck. These organizations use thrid party audits to review our farm in terms of our environmental impact and the conditions for our team members. For more information, read about our "Eco Flowers" here.
Q: Which bouquet will last the longest?
A: We often hear from our customers how pleasantly surprised they are with the vase life of all our flowers. Obtaining an outstanding vase life is an important facet in our growing practices, however proper flower care will greatly impact the life of your blooms.
Q: I just received a box of flowers without a gift message, how do I find out who sent them?
A: If your sender forgot to include a gift message give us a call at 888-544-0644 and we will help you track down where to send your thanks.
Q: Help! I just received my flowers and they are wilted.
A: We do everything we can to ensure that your flowers arrive looking fresh and beautiful. Unfortunately, situations outside of our control such as high temperatures or a delivery delay may cause your flowers to wilt. Fortunately, flowers are resilient and with a fresh cut and a day to rehydrate, they almost always perk up and look as beautiful as you expected.
If after a day of re-hydrating your flowers haven’t recovered, contact us at 888-544-0644 or firstname.lastname@example.org
Q: Can you ship wine to ____________?
A: We are happy to report that we are licensed to ship wine into every state that legally allows it. Currently, we are unable to ship to Alabama, Delaware, Kentucky, Mississippi, Oklahoma, Utah, South Dakota, and Ellsworth, New Hampshire.
Q: Is a signature required for wine shipments?
A: Yes, a signature from a person 21 or over is required for all packages containing wine. FedEx will not leave packages containing wine on a doorstep or with a person under 21. If you are sending a gift containing wine, we recommend that you give the recipient notice to expect the delivery or have it sent to their work address.
Q: What if I'm not happy with my order?
A: Delivering a beautiful bouquet of farm fresh flowers is our top priority, however, circumstances may arise that cause your blooms to be compromised. We offer a 100% Happiness Guarantee on all of the products sold through Stargazer Barn. If for any reason you are not happy with your order we will do whatever we can to make it right. Whether you would prefer to have a fresh order re-shipped or have a refund issued, we promise there will never be any hoops for you to jump through!
Not seeing an answer to your question? Email us at BarnDesk@stargazerbarn.com or call us at 888-544-0644